Back to jobs

1st Line Support Engineer

Job description

1st Line Support Engineer
£25,000-£30,000 + Progression + Training + Holiday + Pension

Excellent opportunity for a 1st Line Support Engineer to join a Machinery Manufacturer offering brilliant training, fantastic progression routes, and the chance to be part of a brand new department within the business.

This company are a leading manufacturer of large, niche machinery across Europe. They are embarking on a greener approach to manufacturing and operation and have recruited across Europe to meet those aims. They now need to build a team to offer 1st Line Support to these new hires across the UK and Europe.

In this role you will provide 1st Line Support to internal users. You will coach users through how to resolve their own issues to avoid repeat phone calls and escalate any complex issues to 2nd and 3rd line support staff. You'll be joining a team of 4 Support Engineers in Dorking. This position will be office based due to the training you'll be provided, especially at the beginning of your career with them.

The ideal candidate will have some experience with 1st Line Support and be comfortable with Office 365 support. Experience with Software and Hardware support and/or any additional language skills such as German, French, Italian, Danish, or Latvian would be beneficial but not essential.

This is a fantastic opportunity to join a multinational organisation offering brilliant progression routes through the business, a learning-focused environment, and the chance to play a massive part in the culture of the team as it grows.

The Role:
*1st Line Support
*Coaching users through issues to avoid repeat calls
*Escalating issues to 2nd and 3rd Line Support
*Office based, 5 days a week

The Person:
*Experience within 1st Line Support
*Experience with Office 365
*Software and Hardware Support Experience
*Commutable to Dorking 5 days a week

Reference Number: BBBH180142

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.