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IT & Software Support Engineer (1st Line)

Job description

IT/Software Support Engineer (1st Line)
Blackburn - Office Based
£20,000 - £24,000 + 26 Days Holiday plus Bank Hols + Pension + Life Insurance + Free Parking

This is a great opportunity for an IT Support Engineer looking for their next challenge covering software application and IT infrastructure support within a rapidly expanding manufacturing company that offers great progression and the opportunity to expand your knowledge with excellent training.

This manufacturer are a market leader in digital traceability systems and they are currently rapidly expanding and have a reputation within the industry as being a leader in excellence and quality. They are now actively looking for a new junior member of the team that they can nurture and invest in. Through training and progression, you can become a technical expert within a year, all whilst receiving excellent benefits.

Within this role, you will be logging tickets on a ticketing system to work on a 1st line investigation and assist in resolving the issue. You will also escalate issues to 2nd Line, work on Software Testing and Bug Identification. By working mainly with Active Directory, Office365 Administration, Debian based Linux and SQL; you will be based in the large Blackburn office within a buzzing collaborative team environment.

The ideal candidate will have experience in a 1st Line/Helpdesk position along with experience in using ticketing systems. Ideally you will have experience with Windows, Microsoft Office365, Active Directory, SQL, basic networking and software skills.

This is an excellent opportunity for a 1st Line Software Support Engineer with a passion for development to gain further training and become a go-to expert!

The Role:
*Learn to fix software bugs and improve IT infrastructure
*Mainly using SQL, Windows, Microsoft Applications, Active Directory
*Working on a ticketing system and escalating issues to 2nd Line
*Office-based, Monday to Friday

The Person:
*Familiar with Active Directory, SQL, Office365 and Basic Networking
*Commercial experience with 1st Line/Helpdesk Support
*Commutable to Blackburn

Reference Number: BBBH212286

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nina-Rose Cunliffe at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates