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Technical Support (1st Line)

Job description

Technical Support


Up to £26,000 + Hybrid working + Excellent Training + Great Benefits

This is an excellent opportunity to join an ambitious and rapidly growing business, within a Technical Support role. Within this autonomous position, you will have a real chance to impact the success of an exciting business.

Are you looking for a Technical Support role? Do you want to work for a company that supports its staff in professional development? Do you want a role in a fast-paced telecoms environment?

This business, a fast-paced SME, is a leading provider of Connectivity solutions across the UK, specialising in providing remote areas with cutting-edge connectivity systems. Their clients are primarily within the Ministry of Defence, MET Office, and Construction sector. Currently connecting one thousand sites per year, this business are looking to bring on motivated staff in order to facilitate the uptake of further projects, with the aim to be the best in their class within the UK.

The ideal candidate for this role will have some experience within a similar technical support environment and be local to offices based out of Farnborough.

This is an exciting opportunity to join a, expanding business which is built to last. Within this position, you will play a real part in the company's success, with the opportunity to progress and develop within the business.

The Role:
*Form part of the service desk team.
*Support customers and employees with technical issues, resolving incidents and service requests.
*Assist the business in continuously improving the contact process.
*Incident trend analysis to improve first time fix rates.
*Initially office-based out of offices in Farnborough, hybrid once established.

The Person:
*Some experience in a similar support-environment technical role.
*Excellent customer-facing communication skills.
*Proactive individual with a passion for solving issues.
*Commutable to Farnborough.

Reference Number: BBBH179919

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Barnaby Thorne at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.