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Technical Support Advisor - Heat Pumps

Job description

Technical Support Advisors - Heat Pumps

Chesterfield, Derbyshire

£25,000 - £35,000, manufacturer training, progression, holiday, employee benefits.

Are you looking to come off the tools and into a more office based environment? Are you from a HVAC or heating background and want to apply your skills into a new role?

This company might have the perfect role for you. Being one of Europe's leading manufacturers of renewable energy products this company supply homes with heat pump products that provide domestic hot water and ensure a comfortable indoor climate.

This companies heat pumps range includes, Ground Source Heat Pumps, Air Source Heat Pumps, Exhaust Air Heat Pumps and Solar Thermal Panels. We offer high-tech heat pump solutions for heating, ventilation, cooling and heat recovery that reflect today's demand for sustainable construction.

This company has two vacancies open for Technical Support Advisor based at our head office in Chesterfield, Derbyshire to provide technical support on our range of heat pumps for our growing installer network. Anyone from a HVAC or heating/boiler background is welcome to apply as all the training will be provided but a foundation of knowledge is desired.

As a technical support advisor, you will handle pre and post-sale technical enquiries including fault finding, product information, spare parts and more from this company's pro installer network. You will be given training in all manufactured products and intrusted to provide the best technical support to our customers and engineers.

The Role

  • Desire and ability to take ownership for technical and service-related enquiries.
  • Develop an understanding of this companies service department and work as part of a wider team providing technical support to field service engineers, customer services, warranty claims and sales teams.
  • Identify emerging issues and trends and escalate to Technical Services and Product Management teams
  • Provide feedback from the field to the Training department for the development of training material
  • Remain up to date with the relevant industry standards, British Standards, Building Regulations etc
  • Provide support to installers in regard to relevant industry regulations, standards and documentation
  • Produce and prepare quotations, calculations and project document packs in accordance with industry standards
  • Use the business systems in place to support activities of job role and enable accurate reporting.
  • As a member of the technical team you may be asked on occasion to undertake a variety of tasks and/or be involved in projects undertaken by the technical department.
  • Follow business procedures at all times

The Person

  • This role requires excellent IT, organisational, communication and presentation skills with a strong customer focus.
  • Ideally a background in the domestic heating, gas or electricity industry with an NVQ/City and Guilds or equivalent in gas engineering, plumbing and heating, refrigeration or electrical.
  • Experience of fault diagnosis would be beneficial
  • Ability to accurately interpret and communicate manufacturers instructions and industry standards.
  • Good knowledge of British Standards, Building Regulations and Code of Practice in relation to plumbing, heating and electrical.
  • Applicants with transferable skills from other technological / engineering / electrical fields would be considered.
  • Theoretical and/or practical heat pump experience would be beneficial but not essential.
  • Candidates excelling in training will be provided to candidates excelling in one more or the areas outline.

What will we offer you?

  • Competitive salary
  • 25 days annual leave
  • Company pension scheme
  • Private Health Insurance with Employee Assistance/Wellbeing Programme
  • Flexible working environment
  • Company social events
  • Office hours: 08:30 - 17:00 Monday to Friday
  • Comprehensive induction programme including full, job-related training

Reference Number: 185047

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.