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Technical Support Engineer (Solar)

Job description

Technical Support Engineer (Solar) (m/w/d)

Competitive Salary + Home Office + 40 hours per week + Holiday + Well Established Company

Germany

Are you an experienced Support Engineer with experience in the solar branch, looking to further your career within a thriving, well-established company?

This is a chance for you to bring your experience into a role where you can have an impact on the exciting future of the Solar industry in Germany.

Looking to expand their presence in Germany, my client is looking to bring an experienced customer support engineer into their company. You would be introduced into the role through a comprehensive onboarding and would then be able to use your experience in technical support to help a big company continue to establish itself in the German market and help customers.

The successful would have the opportunity to continue trainings to expand their product knowledge. The company wants to support all of its employees to further their careers in the direction they choose and cultivate a culture of continuous improvement.

In this role responsibilities include proving pre and post sales technical support, assisting customers in troubleshooting over the phone, and some travel to customers to provide on-site support to distributors and installers. You would also be responsible for analysing data in order to improve customer satisfaction, as well as relaying any information about reported product problems to the relevant departments.

The work would be home office based in Germany.

Fluent German is essential for this role. Someone with years experience in a technical support role in the solar branch would suit this position.

The Role:

  • Technical service support for customers
  • Assisting with fault analysis and troubleshooting
  • Analysing data to improve customer satisfaction
  • Reporting product issues to relevant departments


The Candidate:

  • Experience in technical support for the solar branch
  • Fluent German



REF NO BBBH213934

DISCLAIMER

To apply for this role or to be considered for other roles, please click 'Apply Now' or contact Amelia Schroeter at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts as an employment agency for permanent positions and as an employment agency for temporary positions.
The salary quoted is the level available for this role. The actual salary paid will depend on your experience, qualifications, and skills. We are an equal opportunities employer and welcome applications from all suitable candidates.