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Telecoms Support Agent

Job description

Telecoms Support Agent


Hampshire office based

Excellent opportunity for a customer focused professional with an interest in telecoms/IT to join a rapidly growing, successful business in a dynamic role with the opportunity to grow with the company in an autonomous role alongside a generous salary and package.

On offer is the chance to join a successful business at an exciting time in their growth plans where you have the chance to work with a variety of telecoms clients from household names to smaller businesses.

This ambitious company provide Telecoms and IT solutions to companies predominantly across Hampshire but also nationwide. Specialising in VoIP and Microsoft Teams phone systems, their solutions upgrade businesses allowing them better communication systems and ultimately positively impact their day to day operations. Alongside this they also offer IT support and digital marketing services, an element of the business they are looking to grow. Now, they are looking for a Telecoms Support Agent to join the business.

In this role you will be based from the Hampshire office with responsibilities split 50% customer service, 50% technical advice. Therefore for this role you will need some knowledge of telephone systems (e.g. 3cx) and basic IT including Microsoft Licensing.

You will be responsible for answering incoming calls from customers and helping resolve technical issues, you will help make changes to the phone and IT systems and liaise with external suppliers when necessary. Throughout this you will provide brilliant customer service keeping the customer up to date and informed. You will need to have previous experience dealing with accounts, be highly organised, have great communication and be headstrong to be successful in this role

This is a fantastic opportunity for a Telecoms Support Agent to join an ambitious and growing business in a role with a small close knit team, friendly environment, autonomy in your position alongside a generous salary and package.

The Role:

  • Telecoms Support Agent
  • Customer Service and Technical Advice
  • Liaising with external suppliers
  • Office based

The Person:

  • Telephone system knowledge
  • Strong customer service skills
  • Highly organized and strong communication

Reference Number: 181126

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Abigail Foley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.