Service Manager

Service Manager

$100,000 - $140,000 + 20-40% Bonus + Manufacturer Training + Progression + Medical + Dental + Life Insurance + Disability + 401K

Windsor, CT (Commutable from: Hartford, Springfield, New Haven, Bridgeport, New Britain, Manchester, Worcester, Providence)

Are you a Service Manager or Service Supervisor looking for a leadership role where you can take real ownership of a service region and progress into a bigger, long-term position as the territory expands?

Do you want a position where you will lead the day-to-day service operations across Massachusetts, Connecticut and Rhode Island, working closely with customers and a team of experienced technicians?

This employer is a well-established machine tool organization with a strong reputation in their market and a track record of growth and record sales. Due to continued expansion, they are looking to add a key leader to strengthen and develop their service coverage across the region.

In this role, you will manage and support a team of around 13 technicians, coordinating reactive breakdowns and planned work, prioritizing jobs, and ensuring customer expectations are met. You will be office and customer-facing rather than hands-on in the field, with the backing to develop your leadership and receive manufacturer training (including OEM training on CNC equipment where required).

This role would suit a Senior CNC Field Service Engineer, or a Service Supervisor or Service Manager from any background who wants to step up into a bigger regional leadership role, take ownership of planning and customer relationships, and progress as the territory develops over the next few years.

The Role:

• Lead and coordinate a team of 13 field service technicians across MA / CT / RI
• Plan and prioritize reactive repairs and scheduled maintenance
• Customer-facing leadership role (site visits as needed, not hands-on servicing)

The Person:

• Service Supervisor / Service Manager background (field service or equipment service environment)
• Strong scheduling, planning and customer communication skills
• Any CNC / machine tool exposure is beneficial, but not essential

Reference Number: BBBH280703

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Callum Slade at Rise Technical Recruitment.

Rise Technical Recruitment Inc of 1011 Centre Rd, Suite 322, Wilmington, DE 19805 act as an employer-paid private personnel agency.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.