Job description
Customer Service Team Leader
12 Month Fixed Term Contract
Bristol/Hybrid (3 days per week in Bristol office)
Up to £35,000 + Great Pension + Private Healthcare + 28 days Holiday + Hybrid Working + Progression + Great Personal Benefits
Are you looking to join a fantastic company where can continue to propel your career forward, and where you will be provided with a brilliant package so you can enjoy your life inside and outside of work?
This company offer a brilliant service and are the leading car leasing company within the UK. With a fantastic client base and working with some of the biggest brands out there you would be joining a great company where you will feel valued and part of a team.
In this role you will provide your expertise and knowledge as a Team Leader/Team Coach to the call handers in the customer service team/contact centre to try and enhance team members performance and increase results.
The ideal candidate will be a confident, strong communicator with good experience as a Customer Support Team Leader or similar. You will need to manage people effectively and combine this with exceptional customer service skills and good written and verbal communication whilst being a team player. Previous leadership experience in contact centre/call centre is essential.
This is a fantastic opportunity for a marketing/analytics specialist to join an outstanding and rewarding company whilst continuing the growth and development of your career.
The Role:
*Supporting a customer service call centre team
*Helping others to improve in their role
*Collaborating and partnering up with other team leaders
*Working in Bristol offices 2 days per week
*Up to £35,000 + Great Pension + Private Healthcare + 28 days Holiday + Hybrid Working + Progression + Great Personal Benefits
The Person:
*Previous Customer Service experience
*Previous call centre/contact centre team coach/manager experience
*Very good written and verbal communication skills
*Ability to show leadership skills and lead a team
*Can work in Bristol office 3 days per week
