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Customer Support Technician

Job description

Customer Support Technician
Okehampton, Devon- Hybrid Working Opportunities
£25,000 to £30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits

Excellent opportunity for a Technical Customer Support Technician to join a global leader offering personalised training and development, and the opportunity to work on interesting and innovative technologies.

This company are global market leaders in their field and are part of a much larger group of businesses operating in everything from Renewable Energy through to the Defence Sectors.

In this varied role you will be responsible for providing both internal and external Technical Support via email, over the phone, and in person. This includes maintaining accurate record-keeping in line with Service Level Agreements, assisting in developing and maintaining existing relationships, and understanding customer needs for design change proposals.

The ideal candidate should have some experience in a similar role including supporting customers in line with SLA's. You will have strong basic IT skills, ability to work with datasets and provide analysis and reporting and be commutable to Okehampton.

This is a fantastic opportunity to for a Technical Customer Support Technician to join an expanding industry leading company within the marine sector with fantastic progression and development opportunities.

The Role:

  • Delivering internal and external Technical Support through various channels
  • Maintaining accurate record-keeping aligned with SLA's
  • Contributing to the development and upkeep of existing relationships, and grasping customer requirements for design change proposals
  • Monday - Friday - Hybrid working

The Person:

  • Proven Customer Support Technician experience
  • Supporting customers in line with SLA's
  • Commutable to Okehampton

Reference Number: BBBH215229

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Mary Quaife at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.