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Head of Data Center Service (m/f/x)

Job description

Head of Data Centre Service (M/F/X)

Germany (with travel)

Negotiable salary + Bonus + Holiday + Pension

Excellent opportunity for an experienced leading Operation professional, who is looking to be part top international company, with the overall responsibility for product and solutions related to all thing Data Centers.

The company is a leading full-service provider of secured power supplies for the telecom, data center, and industrial applications sectors. They have over 130 years of experience as the company group, working with clients around the world as a leading provider of energy supply solutions.

The ideal candidate is a will be an experienced Service Manager/ Project Manager with previous leadership experience, where you have worked in UPS and/or Data Centre infrastructure projects. You will have knowledge of SLA compliance, service revenue maximization, Business Line optimization and customer satisfaction.

In this position you will be the single position of contract for DC operations, enterprise and Business Line Sales regarding all service requirements. Also responsible for creating, updating and optimising overall service scope and SLA programs for business according to sales and customers needs.

If you are a dynamic and results-driven individual, looking to lead a department in a key leadership role and wanting to play a crucial part in driving growth and success, then this is the position for you!

The role:

  • Ownership of all services related tasks including internal and external customer satisfaction.
  • Responsibility for overall service performance of the business line.
  • Feasibility check for new service requirements and assessing cost in consultation with other service functions.
  • Definition of new services and determination of the cost implement.
  • Ongoing optimization of e2e service processes.
  • Definition of service-related GT&Cs.
  • Project coordinator for resolving cross-regional/ functional service issues.
  • Ensure creation and QoS content towards all service functions (remote, on-site service, supply chain, repairs).
  • Driving service life cycle process (NPI & EOL) & ensures availability of all needed information (e.g service BOMs).

The person:

  • 12 + years' experience of Service experience and at least 5 years' experience in a leadership position.
  • Proven track record working with UPS and/ or Data Centre infrastructure projects.
  • Excellent project management skills and understanding of end-to-end service processes.
  • Willingness to travel (40-50%).
  • Fluent in English and German.

Reference Number: BBBH232639
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Alexandra House at Rise Technical Recruitment. Rise Technical Recruitment GmbH acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.